A strategic partnership between the award-winning short letting agent Guesthoo and the innovative AI automation platform Aeve AI has been announced, aimed at enhancing guest communication and operational efficiency. This collaboration is expected to scale Guesthoo’s 200-property operation while preserving high levels of guest satisfaction.
On February 24, 2026, Aeve AI and Guesthoo revealed their partnership, which follows Guesthoo’s recognition at the Airbnb Pro Host Summit in November 2025, where it won the Hosting Excellence Award. Ruth L., Head of Guest Experience at Guesthoo, expressed initial hesitations regarding the integration of AI into their guest communication processes. “We operate in a space where maintaining communication scores above 4.9 is non-negotiable,” she said. “The idea of AI raised serious questions: How do we maintain quality, 24/7 service, and bring a diverse team on board?”
Since implementing Aeve AI to manage guest communications, over 80% of Guesthoo’s messaging has been automated. The AI integrates seamlessly with Guesthoo’s short-let management system, adhering to specific operational rules for escalating issues and addressing guest inquiries. Known affectionately as “Eve” by the team, the AI handles routine messages, freeing human staff to concentrate on more nuanced or critical interactions.
“She doesn’t replace our team. She allows us to focus on higher-value work,” Ruth noted. “We added automation without losing control and gained back time to focus on meaningful improvements across the business.” The reliability of Aeve AI in pulling real-time system information has also minimized human error in fast-changing contexts, ensuring that guests receive timely and precise responses while maintaining operational standards.
With this automation, Guesthoo aims not only to enhance operational efficiency but also to keep the guest experience at the forefront. Both companies have plans to expand automation further across their operations, ensuring that the quality which earned Guesthoo industry recognition is preserved.
As the landscape of the short-term rental market continues to evolve, the partnership between Guesthoo and Aeve AI exemplifies the potential of AI to transform customer service in the hospitality industry. The success of this collaboration may set a precedent for other companies considering similar technological integrations in their operations.
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