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Salesforce Launches Agentforce with Five AI Agents to Boost Telecom Revenue Streams

Salesforce unveils Agentforce for Communications, featuring five AI agents to enhance telecom efficiency and accelerate deal velocity by streamlining operations.

The marketing technology landscape saw significant developments in the week of February 27, 2026, with major announcements from companies such as Apollo.io, DemandScience, and Gong. As organizations increasingly turn to AI-driven solutions to enhance operational efficiency and revenue generation, these updates reflect a growing emphasis on integrating technology into marketing strategies.

Apollo.io, an AI-native go-to-market platform, has launched a beta version of its native connector for Anthropic’s Claude. This integration allows Apollo customers to streamline outbound marketing workflows directly within Claude’s conversation interface. Users can identify potential leads, enrich them with contact data, and organize outreach sequences without toggling between applications. Additionally, power users can access a dedicated Claude Code/Cowork plugin, consolidating multiple Apollo APIs to facilitate end-to-end workflows through namespaced slash commands.

Meanwhile, DemandScience has introduced Content-IQ, a proprietary system designed to enhance AI visibility for B2B organizations. This new offering aims to convert content creation from a volume-focused endeavor into a measurable pipeline generator. Unifying various capabilities, including AI Visibility Optimization and Web Personalization, Content-IQ positions itself as a machine-trustable authority—enabling content to rank in traditional searches and be selected by AI systems, enhancing its visibility and effectiveness.

In another significant development, Gong has announced Mission Andromeda, its latest product aiming to optimize revenue through enhanced conversational guidance. This launch includes Gong Enable, an AI-driven revenue enablement solution, alongside features for unified account management and secure AI interoperability. Eilon Reshef, Chief Product Officer and Co-Founder of Gong, stated that Mission Andromeda extends revenue AI to daily decision-making processes, enabling teams to replicate successful strategies on a larger scale.

Iterable has also revealed new functionalities designed to assist marketers in scaling their campaigns effectively. With a focus on data integration, the platform’s Iterable Data Sync feature connects engagement data directly to users’ cloud data warehouses. Additional tools introduced include a Global Suppression List for enhanced compliance and brand protection, and a Creative Library to maintain brand consistency across channels.

Salesforce is stepping into the telecommunications sector with its launch of Agentforce for Communications. This suite includes five prebuilt AI agents tailored for telecom companies, focusing on areas such as billing resolution and guided selling. By streamlining operations, Salesforce aims to increase deal velocity and empower service representatives to concentrate on high-value support, ultimately fostering customer loyalty.

Sinch has announced the rollout of agentic conversations, a set of capabilities designed to operationalize AI agents across various communication channels. This suite includes the Sinch Agent Builder and tools that facilitate the development and management of AI agents across messaging, voice, and email platforms, enabling enterprises to deploy intelligent agents at scale.

Lastly, Talkdesk has launched Automation Flows, a new orchestration engine that automates workflows across backend systems without the need for coding. This feature aims to enhance Talkdesk’s execution capabilities by linking customer interactions directly to backend workflows, allowing AI agents to manage requests independently across multiple channels. Tiago Paiva, CEO and founder of Talkdesk, emphasized that Automation Flows simplifies the design and deployment of complex workflows, addressing historical challenges in enterprise automation.

As companies continue to innovate in the marketing technology arena, these developments underscore a broader trend towards enhanced integration of AI capabilities, demonstrating a shift in how organizations approach customer engagement and operational efficiency. With these advancements, the marketing landscape is poised for continued evolution, driven by technological integration and data-centric strategies.

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Sofía Méndez
Written By

At AIPressa, my work focuses on deciphering how artificial intelligence is transforming digital marketing in ways that seemed like science fiction just a few years ago. I've closely followed the evolution from early automation tools to today's generative AI systems that create complete campaigns. My approach: separating strategies that truly work from marketing noise, always seeking the balance between technological innovation and measurable results. When I'm not analyzing the latest AI marketing trends, I'm probably experimenting with new automation tools or building workflows that promise to revolutionize my creative process.

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