A recent survey conducted by ChatOn, a prominent AI chatbot application with over 90 million downloads, reveals how Americans are increasingly integrating AI chatbots into their daily lives. The study highlights user habits, proficiency levels, and concerns regarding accuracy and privacy. Findings indicate that 74% of respondents utilize these chatbots primarily for seeking information, while 65% use them for writing and editing communications, and 54% engage with them for brainstorming ideas.
In terms of usage frequency, 22% of Americans report using AI chatbots multiple times a day, while 14% use them daily. Another 36% engage with chatbots a few times per week, and 16% do so a few times each month. The survey also delves into users’ self-assessed proficiency with AI, revealing that nearly half (49%) consider themselves at an intermediate level, 24% describe themselves as advanced, and merely 3% see themselves as experts. Casual users account for 20%, and beginners make up 4% of the respondents.
When it comes to improving their skills, 46% of participants experiment on their own with various prompts, while 27% seek advice from peers. Additionally, 21% watch online tutorials, with 29% indicating they use chatbots without pursuing further learning. The survey shows that a significant portion of users prioritize accuracy, with 48% asking follow-up questions to verify answers, 42% rephrasing their prompts to enhance results, and 39% checking AI-generated information against sources like Google.
Privacy and data security are prominent concerns among users. Over half, 54%, avoid sharing sensitive personal details, while 42% refrain from uploading confidential documents. Additionally, 36% of participants avoid discussing work-related information within these platforms.
The survey also noted instances of “AI hallucinations,” where users reported receiving misleading or irrelevant content. Most respondents indicated that such occurrences happen “sometimes,” with 39% experiencing irrelevant responses, 36% encountering outdated information, and 33% reporting contradictions. Furthermore, 19% noted encountering fictitious sources or references.
“While most users rate their AI proficiency as intermediate or higher, their strong interest in improving their skills shows that familiarity doesn’t equal mastery,” stated Dmitry Khritankov, Product Director at ChatOn. He emphasized that this presents a significant opportunity for AI developers to enhance accessibility and understanding while ensuring user safety. The results highlight an evolving landscape where familiarity with AI tools coexists with ongoing apprehensions regarding their reliability and implications for privacy.
For those interested in exploring the full results of the survey, they are available at chaton.ai. The ChatOn application is a product of AIBY, reflecting the growing influence of AI technologies in everyday tasks.
