Readymode, an outbound customer engagement platform catering to sales teams and contact centers, has announced the integration of Agentforce, a new AI chat solution developed within Salesforce. This innovation provides real-time customer support, available around the clock, directly within the Readymode platform.
The introduction of Agentforce marks a pivotal advancement in Readymode’s strategy to enhance customer experience. By offering immediate, intelligent assistance, the new tool significantly reduces wait times, allowing sales agents to concentrate on their core tasks—building connections and closing deals. Whether addressing troubleshooting queries, optimizing call cadences, or navigating account settings, Agentforce ensures that frontline support is readily accessible without the need to wait in long queues.
With the capabilities of Agentforce, Readymode customers benefit from immediate support, available at any time of day or night. This eradicates the need to adhere to business hours or submit support tickets, thereby minimizing downtime and enhancing team productivity. The integration is seamless; users receive contextual assistance directly within the Readymode interface, eliminating the need to switch between workflows or consult external help centers.
Agentforce is designed to handle varying customer volumes efficiently, providing consistent answers even during peak hours or product updates. This functionality allows human support teams to focus on more complex issues, enhancing overall service delivery.
“This is a massive step forward for our customer experience,” stated Francis Pendon, Director of Customer Support at Readymode. “Our users rely on us during critical business hours—and now, with Agentforce embedded into the product, they’re no longer left waiting for answers. It’s like having a support expert sitting next to every agent and admin, 24/7.”
The automation of responses to high-volume inquiries and frequently asked questions not only speeds up response times but also empowers users to resolve issues immediately. For sales leaders and administrators, the result is fewer disruptions, more time spent on calls, and a decreased need to escalate common issues to human support staff.
Jason Jantz, Chief Executive Officer at Readymode, emphasized the strategic importance of this development, saying, “Our goal has always been to deliver faster, more reliable support to our customers. With Agentforce, we’re expanding our support capacity exponentially without sacrificing quality. Customers will experience shorter wait times, quicker resolutions, and greater productivity. While AI enhances efficiency and responsiveness, we remain fully committed to providing the same human expertise and personalized care our customers value.”
Agentforce is engineered to learn and evolve, drawing from product knowledge, help desk interactions, and real-time customer feedback. This continuous learning process ensures that its responses remain relevant, up-to-date, and increasingly beneficial over time.
The launch of Agentforce solidifies Readymode’s commitment to being a customer-first, AI-forward platform tailored for high-velocity sales teams. This initiative is part of a broader strategy to integrate smart automation throughout the customer journey, encompassing onboarding, training, support, and overall success.
For outbound call centers aiming to enhance team efficiency, reduce downtime, and provide exceptional customer experiences, the introduction of Readymode’s AI-powered chat solution is poised to be a transformative addition to their operational toolkit.
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