HOBOKEN, N.J., Nov. 28, 2025 /PRNewswire/ — eMazzanti Technologies, a leading Managed Services Provider (MSP), has unveiled eBot, an AI-driven assistant aimed at transforming IT support through instant responses to common technology inquiries. Developed using Microsoft Copilot Studio and integrated into Microsoft Teams, eBot offers round-the-clock expert guidance, which not only reduces the volume of support tickets but also enhances user productivity.
eBot signifies a notable step forward in automated IT support, delivering immediate answers to user questions by tapping into curated knowledge bases and providing detailed troubleshooting instructions. Users encountering issues such as Outlook synchronization or complex Excel formulas can now receive real-time assistance, streamlining technology interactions across the Microsoft 365 ecosystem.
“AI agents are transforming how businesses handle routine tasks and technology support,” stated Carl Mazzanti, President and Co-Founder of eMazzanti Technologies. “Our eBot demonstrates the power of intelligent automation to connect disparate technology areas and deliver expert guidance instantly. This is not just about answering questions—it is about creating a seamless, efficient support experience that empowers users and frees IT teams to focus on strategic initiatives.”
eMazzanti’s eBot addresses tangible business needs, significantly impacting workplace productivity. For instance, when employees face email synchronization issues in Outlook, eBot provides immediate, step-by-step instructions to clear the cache, allowing them to resume work within minutes rather than waiting hours for IT intervention. Similarly, staff encountering challenges with intricate data analysis in Excel benefit from instant guidance on formulas, enabling timely completion of crucial reports without unnecessary delays. This immediate support leads to enhanced efficiency and less frustration across organizations.
Offered as a freemium service to existing customers, eMazzanti also assists businesses in developing custom AI agents using Microsoft Copilot Studio. Professionals at eMazzanti are available to help organizations design, implement, and tailor AI assistants to meet their specific operational challenges.
Prioritizing data privacy and compliance, eBot is built on Microsoft 365’s secure architecture, ensuring that all information remains within the client’s tenant without external data sharing. Role-based access controls further guarantee that only authorized users can interact with sensitive information.
Additionally, businesses have the capability to train eBot to understand their unique HR policies, operating procedures, and documentation, crafting a personalized resource that caters to specific organizational needs. “The real value lies in customization,” Mazzanti remarked. “We built eMazzanti eBot with input from all our engineers to serve as an extension of our team. We can work with you and develop a customized bot that is unique to your organization, so the eMazzanti eBot eventually be a [enter your company name here] Bot.”
eMazzanti Technologies, recognized for its rapid response and superior service delivery, boasts a team of trained, certified IT experts who focus on increasing revenue growth, data security, and productivity for businesses of all sizes. The firm provides a range of services, including cloud solutions, outsourced network management, digital marketing, and cybersecurity protection.
With a legacy of accolades, eMazzanti has been featured on the Inc. 5000 list of fastest-growing privately held companies eleven times, including eight consecutive years. The firm has also been recognized as a Microsoft partner of the year four times and a Watchguard partner of the year five times. Recognitions from NJBIZ include Small Business of the Year and a leading NJ Digital Innovator in 2019, 2020, 2022, 2023, and 2024.
For further information about eMazzanti Technologies and its cybersecurity solutions, visit www.emazzanti.net, or contact them by phone at (201) 360-4400 or via email at [email protected].
Media Contact: Martin Daks, eMazzanti Technologies, 732-343-2459, [email protected], www.emazzanti.net
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