Group Health Cooperative of South Central Wisconsin (GHC-SCW) has made history by becoming the first health care organization globally to implement Epic’s AI Charting tool, a significant step in enhancing patient-centered care and alleviating provider burnout. The announcement was made on February 2, 2026, in Madison, Wisconsin, as GHC-SCW seeks to modernize the medical practice through innovative technology.
The Epic AI Charting tool utilizes secure, health care-specific artificial intelligence to draft visit notes during in-person or virtual appointments, all while maintaining patient consent. This technology enables healthcare providers to focus entirely on their patients, eliminating the need to multitask between listening and documenting during consultations. By streamlining the documentation process, the tool ensures timely and accurate medical records.
“This technology fundamentally changes the experience of a health care visit,” stated Dr. Chris Kastman, the Chief Medical Officer at GHC-SCW. “AI Charting supports our providers behind the scenes so they can focus on what matters most, including listening to their patients, building trust and making shared decisions together.” This approach exemplifies how technological advancements can enhance, rather than replace, the essential human connection in healthcare.
Early users of the Epic AI Charting tool at GHC-SCW have reported significant improvements in both patient care and their own well-being. “It’s changed my life and made note-writing so much easier,” remarked Dr. Kate Ledford, a provider and Associate Medical Director of Informatics and Population Health. “It’s saving me time, which is great, but it’s also saving my sanity and allowing me to give more attention directly to my patients.” Another provider, Dr. Matthew Swedlund, expressed a similar sentiment, saying, “Beyond saving time and making note-writing easier, this tool has truly enhanced my experience of caring for patients. It has brought me back to why I went to medical school in the first place — to connect face-to-face with patients, not with a computer.”
According to early impact data from Epic, clinicians using the AI Charting tool have reported saving up to 60 minutes per day and have experienced notable reductions in time spent on notes, alongside improvements in both clinician well-being and the overall patient experience.
“We worked side-by-side with clinicians at GHC-SCW to develop AI Charting,” explained Corey Miller, Vice President of Research and Development at Epic. “When they say it’s improving their patient visits and working lives, it’s a reminder of why we at Epic do what we do. Together, we’ve built something that’s already making a real difference — and this is just the beginning.”
GHC-SCW’s innovative move is part of a broader commitment to lead in health information technology, having previously been the first health care organization in Wisconsin to implement the EpicCare electronic medical record in 2002 and MyChart in 2003. These efforts have significantly shaped interactions between patients and healthcare providers through digital health tools.
“Provider burnout has been a growing challenge across health care for years,” remarked Dr. Mark Huth, President and Chief Executive Officer at GHC-SCW. “Epic AI Charting directly addresses that challenge while improving the patient experience. We are honored to partner with Epic on something so innovative and proud to once again help lead the industry forward.”
The implementation of Epic AI Charting at GHC-SCW underscores the urgent need for solutions that prioritize both clinician effectiveness and patient satisfaction in an increasingly demanding healthcare environment. As the integration of artificial intelligence continues to evolve in the sector, the implications of such innovations could pave the way for a transformative shift in how healthcare is delivered worldwide.
For more information on Epic, visit Epic’s official site.
To learn more about GHC-SCW, you can visit GHC-SCW’s website.
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