Ooredoo, Qatar’s leading telecommunications provider, has announced a significant step in its digital transformation journey with the expansion of Microsoft 365 Copilot licensing to a broader employee base. This move further solidifies Ooredoo’s status as an early adopter of enterprise AI, showcasing its commitment to enhancing efficiency, collaboration, and customer value through advanced digital capabilities.
Microsoft 365 Copilot automates routine tasks such as drafting emails, summarising documents, and generating reports. This allows employees to concentrate on strategic initiatives that can yield measurable business outcomes. The integrated AI capabilities enable teams to analyse large datasets, identify trends, and make data-driven decisions, thereby democratising access to AI-powered insights across the organisation.
Ooredoo’s expansion of Copilot aims to unlock new levels of productivity and innovation by fostering an agentic framework designed for AI-driven workflows. This approach empowers employees to utilise intelligent agents for decision-making, process automation, and enhanced collaboration, reinforcing Ooredoo’s leadership in digital transformation.
By embedding Copilot into everyday tools such as Teams and Outlook, Ooredoo is redefining how its employees communicate and collaborate. The AI not only summarises meetings but also prepares action lists and streamlines workflows, ensuring teams stay aligned, responsive, and well-prepared for future challenges.
“Our partnership with Microsoft marks a transformative milestone in our digital journey. By integrating cutting-edge productivity solutions, we are enhancing operational efficiency and empowering our teams to deliver unprecedented value to our customers. This expansion of Copilot licensing is a clear demonstration of our commitment to innovation, agility, and customer-centricity,” said Sheikh Ali bin Jabor bin Mohammad Al Thani, Chief Executive Officer of Ooredoo Qatar.
Ahmad El Dandachi, General Manager of Microsoft Qatar, expressed his enthusiasm, stating, “We are delighted to support Ooredoo — one of the region’s foremost AI innovators — in enhancing workforce productivity and efficiency through Microsoft 365 Copilot. This partnership showcases how AI can transform organisational agility, driving measurable results and advancing Qatar’s digital vision.”
The strategic expansion of Microsoft 365 Copilot reinforces Ooredoo’s role as a leader in innovation, operationalising AI throughout its business to empower people, transform services, and shape the digital future of Qatar and the wider region.
This latest development aligns with a broader trend in the telecommunications sector, where companies are increasingly leveraging AI to enhance service delivery and operational efficiency. As enterprises continue to navigate the complexities of digital transformation, the integration of AI tools like Microsoft 365 Copilot will likely play a pivotal role in shaping their strategies moving forward.
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