The Power of Intelligent CX and AI Come Together to Transform How Enterprises Deliver Exceptional Customer Experiences
SAN RAMON, Calif.–(BUSINESS WIRE)–Five9 (Nasdaq: FIVN) today announced an expanded partnership with Google Cloud, unveiling a joint Enterprise CX AI solution designed to enhance how large enterprises interact with their customers through seamless, intelligent, and AI-driven customer experiences.
The integrated solution merges Five9’s AI-Infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience (GECX) and advanced AI services, including Google’s Gemini models and the Vertex AI platform. This combination aims to deliver a cohesive experience, enabling intelligent, personalized, and seamless interactions across multiple channels.
“Enterprises today, including the largest brands in the world, are looking for an end-to-end platform that connects data, AI, and humans to turn every interaction into a meaningful outcome,” stated Mike Burkland, Chairman and CEO of Five9. “By combining Five9’s market-leading, AI-driven platform with Google Cloud’s leadership in AI and data innovation, we’re making it easier than ever for businesses to deliver smarter, more personalized customer experiences.”
The new solution is engineered to enhance the user experience for agents, supervisors, and administrators by harmonizing contact center workflows, analytics, and AI assistance. This integration aims to provide customers with faster, more personalized, and proactive interactions, while also giving enterprises the agility to innovate rapidly, scale effortlessly, and manage every capability confidently.
Kevin Ichhpurani, President of Global Ecosystem and Channels at Google Cloud, emphasized the importance of tailored solutions in digital transformation. “Digital transformation requires technology that helps businesses solve complex challenges unique to their industry, especially in the realm of customer engagement,” he remarked. “By utilizing Gemini Enterprise for Customer Experience and Google’s Gemini models, with Five9’s unique intelligent CX platforms, Five9 is providing a unified, AI-led CX platform that can improve customer experiences and move the intelligent contact center industry forward.”
The expanded partnership also includes an enhanced go-to-market strategy aimed at revolutionizing customer experiences across various sectors, including retail, financial services, and healthcare. Customers and partners can procure Five9 directly through the Google Cloud Marketplace, which streamlines procurement processes, consolidates billing, and enables them to use their Google Cloud spending commitments.
In addition to its partnership with Google Cloud, Five9 is strengthening its commitment to the tech giant’s AI infrastructure by running key internal enterprise workloads on Google Cloud. The company plans to leverage Gemini Enterprise to boost efficiency across multiple domains, including sales, legal operations, customer success, and business operations management.
About Five9
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that lead to improved business outcomes. Powered by Five9 Genius AI, the Five9 Intelligent CX Platform serves over 3,000 customers and 1,400 partners worldwide. The New CX begins here, at the core of every successful engagement. For more information, visit www.five9.com
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Contacts
Hannah Blackington
Corporate Communications Director
[email protected]
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