Pune – Tech Mahindra, a leading global provider of technology consulting and digital solutions, has announced a collaboration with Microsoft to launch an ontology-driven Agentic AI platform aimed at accelerating data modernization for telecom operators and enterprises. The platform, constructed on Microsoft Fabric and Azure AI Foundry, facilitates explainable and real-time AI-powered decision-making, while ensuring secure and governed deployment of AI agents.
As the telecom sector grapples with complexities arising from mergers and acquisitions, the disparity between enterprise metadata and actionable insights is widening. The partnership between Tech Mahindra and Microsoft seeks to transform this challenge by converting enterprise metadata into structured, reusable data products. This transformation is designed to expedite the adoption of data mesh strategies, bridging the gap from conceptualization to execution.
The new platform employs multi-agent orchestration to provide real-time monitoring and recommendations for key telecom applications such as churn prediction, fraud detection, and network optimization. Its semantic-first approach reduces the risk of AI hallucinations, enhances root-cause analysis, and supports compliant AI operations within highly regulated environments.
Amol Phadke, Chief Transformation Officer at Tech Mahindra, stated, “Telecom operators are moving beyond AI experimentation toward scalable intelligence that delivers measurable business outcomes. Our ontology-driven Agentic AI platform, developed with Microsoft, provides a governed semantic foundation for explainable insights, real-time decision-making, and cross-domain intelligence.” This initiative reinforces Tech Mahindra’s role as a strategic partner for AI-led transformation in the global telecom industry.
For telecom customers, the collaboration promises a swift transition to production-grade agentic AI solutions, accelerating time-to-market while optimizing both development and operational costs. The partnership enhances Tech Mahindra’s relationship with Microsoft and bolsters their joint market strategies. The unified architecture integrates governed data, semantic models, knowledge graphs, and task-specific AI agents into a scalable, enterprise-ready framework.
The platform effectively models canonical telecom entities and business rules across customer, network, revenue, and operations domains, delivering deterministic, traceable, and compliance-ready intelligence. Monte Hong, Global Director of Telecommunications Industry Strategy at Microsoft, emphasized the importance of intelligence and trust in realizing value from scalable AI. He added, “Built on Work IQ, Fabric IQ, and Foundry IQ, Microsoft IQ connects AI, data, and business context, giving AI agents deep awareness of operations, decision-making, and customer interactions.”
This capability is expected to enhance decision-making processes, improve customer experiences, automate networks, and facilitate AI-based monetization. By leveraging Microsoft IQ, Tech Mahindra aims to streamline data product automation through its Agentic AI-powered Data Product Manager, establishing a telecom-specific ontology-driven AI foundation utilizing its Telecom Native Ontology and Knowledge Graph.
The partnership aligns with Tech Mahindra’s ‘AI Delivered Right’ strategy, which aims to propel enterprise artificial intelligence adoption through scalable, ontology-driven solutions. By enabling organizations to move from pilot projects to comprehensive, governed AI transformation, the collaboration provides telecom providers with trusted and auditable artificial intelligence, enhanced operational visibility, and expedited time-to-value.
Enterprises pursuing Data Mesh strategies stand to benefit significantly from this initiative, with accelerated data product creation and improved governance investments. The collaboration reflects a broader trend in the industry, emphasizing the necessity for reliable and structured AI solutions in an increasingly complex data landscape. As the demand for efficient AI systems continues to grow, Tech Mahindra and Microsoft are positioned to play pivotal roles in the evolution of AI-driven business intelligence in the telecom sector.
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