CHARLESTON, S.C., Nov. 24, 2025 /PRNewswire/ — Blackbaud (NASDAQ: BLKB), the leader in AI for social impact, held its biannual Product Update Briefings last week, revealing significant advancements and a strategic roadmap aimed at reshaping nonprofit technology with purpose-built artificial intelligence. Chief Product Officer Sudip Datta emphasized the company’s shift from “systems of record to systems of intelligent action,” highlighting the responsible integration of AI as a critical component of their strategy.
Blackbaud’s suite of solutions, tailored for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility, and education management, aims to enhance impact through robust data intelligence and expertise. Among the notable innovations presented was the Development Agent, a pioneering tool designed to proactively manage donor portfolios, facilitate communication with supporters, and broaden outreach to previously unreachable prospective donors.
In the realm of donor management and fundraising, Blackbaud is modernizing its flagship product, Raiser’s Edge NXT®. The enhancement includes expanded AI capabilities aimed at streamlining fundraising workflows and bolstering donor engagement. The newly integrated Chat for Blackbaud AI feature allows users to interact with donor data using natural language, facilitating personalized outreach and the identification of high-value prospects. This is complemented by the Cultivation Assistant, which automates major gift cultivation while upcoming intelligent assistants aim to support organizations in retaining revenue and enhancing stewardship.
Transformations are also evident in the Enterprise Fundraising CRM™, which is set to offer deeper insights into donor behavior through Blackbaud’s proprietary datasets. This product will feature a modernized user interface powered by SKY UX, ensuring a seamless experience across devices. Enhancements to the Cloud Portal will provide IT teams with advanced management tools, facilitating more efficient operations.
In terms of online giving, Blackbaud is evolving its Optimized Donation Forms to prioritize recurring gifts and expand support for various designations and payment methods. The integration of Chat for Blackbaud AI will further enhance the online giving process by automating the generation and analysis of donation forms.
Blackbaud is also fundamentally transforming nonprofit finance through Financial Edge NXT®, which now includes AI-powered features such as Document Intelligence. This innovation automates invoice management and streamlines accounts payable workflows, thus allowing organizations to focus on mission-critical tasks. Additional enhancements aim to equip users with smarter reconciliation and AI-driven record summaries.
The company is also enhancing its integrated payment solutions. Notably, organizations can now accept in-person, contactless payments via the Blackbaud MobilePay Terminal app, which requires no additional hardware. Users will benefit from a modern checkout experience that supports a variety of payment methods.
In the education sector, Blackbaud is focusing on K-12 solutions. For instance, Blackbaud Tuition Management™ will introduce features that simplify tuition operations, while Blackbaud Billing Management™ will automate billing processes and improve payment reliability. The integration of AI into these systems will enhance operational efficiency and user experience.
Moreover, Blackbaud is advancing its Corporate Impact tools, equipping professionals with sophisticated capabilities to measure and communicate program outcomes effectively. The newly enhanced Blackbaud Impact Edge™ now includes custom dashboards and tools for strategic investments.
Data intelligence remains a priority, with Blackbaud introducing the Persistent Key tool for master data management, which improves data consistency across systems. This capability is accessible via the Blackbaud SKY API, facilitating seamless integration for organizations managing extensive operations.
Looking ahead, Blackbaud is set to further refine its platforms, including Luminate Online® and TeamRaiser®, with AI-driven capabilities aimed at enhancing fundraising efficiency and the donor experience. As the company prepares for 2026, its focus will remain on integrating advanced technology to empower nonprofits and education institutions, thereby amplifying their social impact.
With millions of users and over $100 billion raised annually through its platforms, Blackbaud is committed to transforming the nonprofit landscape and enabling organizations to realize their full potential.
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