IHG Hotels & Resorts has appointed global technology executive Wei Manfredi as senior vice president of AI and architecture, a move aimed at enhancing the company’s artificial intelligence strategy. This announcement, made on Tuesday, signifies IHG’s commitment to integrating advanced technology within its operations.
In her new role, Manfredi is responsible for strengthening IHG’s technical and data architecture while fostering partnerships with leading technology organizations. This initiative is intended to ensure that the company’s approach to AI is innovative, operationally excellent, responsible, and secure. In a statement, IHG highlighted the importance of these qualities in today’s rapidly evolving technological landscape.
Manfredi brings a wealth of experience to IHG, having most recently served as vice president of global architecture, data, and generative AI at McDonald’s. Her leadership roles at major companies, including Google Cloud, Lululemon, and Visa, have equipped her with a deep understanding of both technology and franchise operations. Furthermore, she has been recognized as a top AI leader for 2026 and ranks among the 100 most influential AI leaders in America, underscoring her credentials in the field.
“Wei has a proven track record of leading AI-driven strategies for global brands,” remarked Jolie Fleming, chief product and technology officer at IHG. “We’re excited to build on our momentum and shape the future of hospitality together.” This statement reflects IHG’s forward-thinking approach as it seeks to leverage AI to enhance guest experiences and operational efficiency.
Manfredi’s appointment comes at a time when the hospitality industry is increasingly focused on technology. Competitors such as Marriott International, Wyndham Hotels & Resorts, and Hyatt are also investing in technological advancements, particularly in the area of agentic commerce, which experts believe could significantly transform hotel booking processes by 2026. This competitive landscape emphasizes the need for IHG to innovate continuously to maintain its market position.
As IHG deepens its investment in technology leadership, the company aims to deliver tangible benefits for its owners, guests, and teams. The hospitality sector is undergoing rapid changes driven by technological advancements, and IHG’s strategic focus on AI could position it favorably in this dynamic environment.
With Manfredi at the helm of its AI initiatives, IHG is poised to shape a new era in hospitality that prioritizes both innovation and responsibility. The integration of AI into hotel operations may redefine guest services and operational workflows, presenting opportunities for improved customer engagement and operational excellence.
As the industry evolves, the importance of strategic technology leadership becomes increasingly clear. IHG’s focus on AI under Manfredi’s guidance highlights a broader trend in the hospitality sector, where the integration of advanced technologies is not just an option but a necessity for survival and growth.
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