The Royal Institution is collaborating with Eventbrite to facilitate online bookings for its events. To secure a ticket, users must create an account on Eventbrite, providing a unique email and password. Eventbrite’s Privacy Policy governs the handling of user information, accessible at www.eventbrite.com/privacypolicy. The Royal Institution reserves the right to send email notifications regarding booked events. Notably, a small booking fee is added by Eventbrite to the ticket price.
Responsibility for any errors during the data entry process rests solely with the user. The Royal Institution disclaims responsibility for any issues arising from incorrect personal information, and refunds will not be provided for accidental purchases. It is essential for attendees to verify the accuracy of their issued tickets.
The Royal Institution occasionally partners with various organizations and charities for events. In such cases, the institution may share attendees’ contact information with these partners solely for event-related communications.
Refunds are guaranteed only if the Royal Institution cancels an event, with liability limited to the ticket’s face value. Attendees can release free tickets without charge at any time. For Science Short Courses, attendees may request a refund up to seven days before the course begins; after this period, refunds are not available.
Members must purchase tickets according to their membership level at the time of the event. The Royal Institution maintains the right to cancel tickets if membership criteria are not met. Concession tickets are available for various groups, including those aged 66 or over, students, the unwaged, individuals receiving Universal Credit, and those with disabilities. Importantly, children aged four and above require tickets for admission to events.
For ticket purchases through Eventbrite, acceptable payment methods include American Express, MasterCard, Visa, and Visa Debit. Phone transactions are processed securely, but the institution does not accept Solo, Visa Electron, or Diners cards.
Organizers booking on behalf of a group accept the terms and conditions for all party members and are responsible for all payments. Public events are generally suitable for attendees aged 15 and above, although younger children are welcome with parental consent. Children under 13 must be accompanied by an adult, and inquiries about age suitability should be directed to the Public Programme team.
The Royal Institution champions freedom of speech within legal boundaries, asserting that all speakers in its programs express their personal views. To access online events, attendees must book tickets, with prices ranging from £3 for members to £20 for non-members. After securing a ticket, confirmation emails will be sent along with reminders two hours and ten minutes before the event.
During events, the institution aims to go live five minutes beforehand. Should attendees experience technical difficulties, they are encouraged to refresh their page or unmute the video. If issues persist, attendees can contact support via the event webpage, through Eventbrite, or by emailing [email protected]. In instances of technological failure, the institution will communicate delays via email and Eventbrite notifications.
Ticket holders may rewatch recorded events for two weeks post-broadcast, with a reminder sent the day following the event. Additionally, the institution aims to upload recordings to its YouTube channel within a couple of months for broader accessibility.
Refund requests for ticket cancellations must be made at least 14 days prior to the workshop’s start date. After this deadline, refunds may be granted only if a waiting list exists. Age restrictions are strictly enforced for holiday workshops, ensuring participants fit the advertised age criteria. Students attending longer workshops should bring packed lunches and may leave the premises during breaks if permitted.
Safeguarding measures for children and vulnerable adults are paramount at the Royal Institution, and all attendees must adhere to the organization’s safeguarding policies. Event changes, including speaker or content alterations, may occur, although the institution will make reasonable efforts to inform attendees. The Royal Institution retains the right to refuse entry based on safety concerns or disruptive behavior, and may conduct security searches as necessary.
All attendees consent to being filmed or recorded during events, granting the Royal Institution rights to use this content for promotional purposes. Unauthorized recording is prohibited and may result in removal from events without refunds. Electronic devices should be silenced, and a strict non-smoking policy is enforced throughout the facility.
Special events, like the CHRISTMAS LECTURES, may have specific terms and conditions that override those outlined here, ensuring participants are informed of any changes at the time of booking.
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