Whale Cloud, a prominent technology company specializing in software solutions for telecommunications, has won the AI Gamechanger category for Performance at The Fast Mode Awards 2025. This accolade recognizes operators, solution providers, and industry leaders who are at the forefront of telecom innovation and connectivity. The awards, organized by The Fast Mode, a leading independent media and research platform, highlight advancements that significantly enhance the telecom landscape.
The award was conferred for Whale Cloud’s GenAI customer engagement solution, which is noted for delivering human-like, context-aware interactions tailored specifically for telecom operators. Initially deployed for DITO Telecommunity in 2024, this solution integrates a large language model refined for telecommunications, bolstering its capabilities through modular AI applications. The platform automates customer inquiries, personalizes interactions in real-time, and ensures smooth integration with existing OSS/BSS systems.
By reducing manual support requirements by 35% and significantly enhancing response times, Whale Cloud empowers telecommunications operators to deliver faster, more intelligent, and scalable services. The platform’s automated learning loops and adaptive features facilitate continual operational improvements and heightened customer satisfaction without demanding extensive maintenance resources.
The winners of The Fast Mode Awards are selected through a rigorous review process by a panel of industry judges, utilizing The Fast Mode’s solution assessment framework. Whale Cloud’s GenAI platform was particularly praised for its measurable impact on customer engagement, operational efficiency, and service quality. Its AI-driven automation and real-time personalization capabilities enable telecom operators to reliably scale customer interactions while enhancing network resilience.
In a strategic move to expand beyond traditional telecommunications support systems, Whale Cloud has recently deepened its participation in open-platform collaboration and next-generation AI infrastructure. In October 2025, the company signed a Memorandum of Understanding to act as a channel supporter of GSMA Open Gateway, reflecting its commitment to open APIs and enabling global telecom operators to build interoperable, future-ready digital services. Looking ahead, Whale Cloud is committed to advancing its AI roadmap, further developing multimodal capabilities, enhancing telecom-specific knowledge, and strengthening data security and compliance.
Whale Cloud was also recognized in the 2025 edition of The Fast Mode 100 for Solution Providers, a prestigious list that highlights the top hundred organizations and initiatives shaping the future of connectivity. This recognition underscores the company’s dedication to providing scalable, adaptive, and enterprise-ready AI solutions that empower operators worldwide to lead in the era of intelligent, autonomous networks.
For further information on Whale Cloud’s GenAI customer engagement platform, interested parties can visit iwhalecloud.com. Additional details regarding the results and winners of The Fast Mode Awards 2025 can be found at The Fast Mode Awards website.
Steven Cho, CMO at Whale Cloud International, commented, “Being recognised as an AI Gamechanger by The Fast Mode Awards marks a milestone moment for us here at Whale Cloud.” He added that the recognition validates the company’s vision of intelligent, autonomous telecom operations powered by GenAI. “Our platform is designed to make customer interactions seamless, efficient, and insightful, and we look forward to continuing to help operators elevate experiences while achieving operational excellence.”
Tara Neal, Executive Editor at The Fast Mode, noted that the AI Gamechanger award acknowledges solutions that make significant advancements in customer experience and operational efficiency. “Whale Cloud’s GenAI customer engagement platform stood out with its strong technical capabilities and real-world performance gains,” she stated. Neal emphasized that the combination of a telecom-tuned large language model with seamless OSS/BSS integration and adaptive learning loops is pivotal in enhancing responsiveness and service quality at scale, marking a significant step forward in autonomous customer engagement within the telecom sector.
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