CHICAGO, Jan. 30, 2026 /PRNewswire/ — SPLICE Software, a leading provider of AI-powered customer engagement solutions, reported significant growth in 2025, fueled by advancements in enterprise-grade artificial intelligence, a broadening network of strategic partnerships, and notable industry accolades. The company, known for its innovative approach to omnichannel communications, has assisted organizations in sectors such as insurance, financial services, retail, and healthcare in modernizing their customer interactions with responsible and measurable AI tailored for enterprise environments.
Utilizing its patented Dialog Suite™ and Data-Driven Dialog® workflows, SPLICE empowers enterprises to orchestrate compliant, personalized engagement across multiple platforms including voice, SMS, chat, email, and surveys. These technologies integrate key performance indicators like NPS, CSAT, CES, and eNPS directly into customer interactions, enabling organizations to derive actionable insights and enhance continuous optimization of customer and business outcomes.
In 2025, SPLICE significantly enhanced its AI capabilities, focusing on context-aware, outcome-driven engagement. This included the introduction of predictive outreach, brand-trained conversational agents, and analytics-driven optimization. The firm implemented governed human-in-the-loop controls, supplemented by integrated feedback loops using NPS, CSAT, CES, and eNPS to gauge experience and sentiment at scale. These features are particularly suited for regulated industries, blending automation with governance to maintain accuracy, transparency, and trust.
A key development occurred in September 2025 with the launch of Talk+, which integrated full AI Voice capabilities, unifying voice, text, and chat into a single conversational agent. By leveraging shared knowledge, policies, and conversation history, Talk+ allows for smooth, context-preserving transitions as customers navigate between different communication channels. Noteworthy functionalities include policy and knowledge grounding, real-time intent recognition, and human escalation with full context transfer.
Collaboration emerged as a significant theme in 2025, as SPLICE expanded its enterprise partner ecosystem, fostering closer integration between communications and core business systems. Partnerships with notable firms such as Duck Creek, EZLynx, Sapiens, Insuresoft, Socotra, Salesforce, Majesco, ManageMy, Eloqua, and Solvrays have enabled organizations to embed omnichannel engagement directly into their workflows across insurance and financial services.
In April 2025, SPLICE further solidified its market position by announcing a strategic partnership with LendPro. This collaboration integrates LendPro’s multi-lender application “waterfall” with SPLICE’s Data-Driven Dialogs, facilitating the automation of timely, personalized, and compliant follow-ups across various channels. This integration aims to enhance the customer experience throughout the financing journey.
SPLICE’s innovative solutions and customer impact garnered several prestigious industry awards in 2025, including the InsurTech Global Tech Award, a TMC Product of the Year Award, and the Best Automated Communication Workflow Company Award. These honors underscore SPLICE’s commitment to delivering measurable business value through intelligent, enterprise-ready communications.
“Our mission is to help organizations deliver the communications people want and need—based on permissions—when and how they prefer,” said Tara Kelly, President & CEO of SPLICE Software.
Throughout 2025, SPLICE continued to advance measurable, closed-loop orchestration, integrating NPS, CSAT, CES, and eNPS directly into AI-driven engagement. This initiative aids enterprises in operationalizing experience, sentiment, and performance at scale across the customer and employee journey.
Founded in 2006, SPLICE Software enables organizations to enhance customer communication through automated, data-driven omnichannel engagement across various platforms. With features such as opt-in and opt-out management, AI-driven insights, and embedded experience measurement, SPLICE empowers businesses to deliver consistent and compliant experiences that foster loyalty and drive measurable results.
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View original content: PR Newswire
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