TURIN, Italy, April 08, 2026 — Reply [EXM, STAR: REY] has been named one of a select group of Launch Partners for Microsoft’s new platform, Agent 365, aimed at enhancing enterprise governance, observability, and lifecycle management for artificial intelligence (AI) agents. This collaboration underscores Reply’s commitment to assisting organizations in the responsible and scalable implementation of AI, aligned with their long-term digital transformation goals.
Microsoft’s Agent 365 offers a structured framework that enables businesses to deploy, monitor, and manage AI agents across various functions. As AI becomes increasingly integral to operational processes, the platform aims to provide clarity, control, and accountability, ensuring that AI-driven initiatives are transparent, secure, and aligned with organizational objectives.
Reply, leveraging its expertise in Microsoft technologies, will aid clients in operationalizing Agent 365 through a methodical and scalable approach. This includes a combination of technical enablement, governance design, and adoption strategy, facilitating the transition from isolated AI experimentation to comprehensive, enterprise-wide agent ecosystems.
The structured approach encompasses several key areas, including:
• Assessment of AI and agent maturity within the organization
• Design of governance, security, and compliance frameworks for AI, agents, and the underlying platform
• Definition of observability and performance monitoring models
• Configuration, rollout, and ongoing management of Agent 365
• Adoption and change enablement programs to ensure sustainable business value
Reply’s extensive experience in Microsoft technologies and enterprise AI transformation is evident through its successful execution of large-scale, governed AI adoption initiatives. A notable example is the Copilot rollout at Lumen, where a remarkable 93% utilization was achieved, with over 5,700 employees trained through more than 180 structured sessions. This was complemented by dedicated governance and enablement frameworks that ensured transparency and measurable business impact. Additionally, Reply has developed innovative AI-powered solutions, such as the “App to the Future” AI-scape room, which demonstrates the potential of intelligent solutions to be securely designed and scaled within enterprise environments.
The launch of Microsoft Agent 365 marks a significant milestone in the evolution of enterprise AI. As organizations increasingly adopt distributed networks of intelligent agents, the need for robust governance, observability, and lifecycle management becomes crucial. Filippo Rizzante, CTO of Reply, commented, “Being confirmed as a Launch Partner reflects Reply’s commitment to supporting clients in building structured, secure, and measurable agent ecosystems fully integrated within their enterprise architectures.”
This partnership with Microsoft highlights Reply’s ongoing commitment to fostering responsible AI implementation and aiding organizations in achieving their digital transformation ambitions. For further information, visit www.reply.com.
Reply specializes in the design and implementation of solutions based on new communication channels and digital media. The company assists major industrial groups in sectors such as telecom, media, banking, insurance, and public services in developing business models enabled by the latest advancements in AI, cloud computing, digital media, and the Internet of Things. Reply’s services encompass consulting, system integration, and digital services.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260408212380/en/
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Irene Caia
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