Citigroup is intensifying its focus on artificial intelligence (AI), having trained 4,000 employees as AI stewards to embed the technology throughout its operations. The bank’s AI tools are now accessible to 182,000 employees across 84 countries, with CEO Jane Fraser noting that the adoption rate of these proprietary tools has surpassed 70%. In her remarks during the fourth-quarter earnings call in January, Fraser highlighted that the introduction of generative AI tools has resulted in a reduction of 100,000 developer hours weekly, thanks to automated code reviews, marking “a very meaningful productivity uplift.”
In September, Citigroup launched a pilot program for agentic AI, available to 5,000 colleagues, which enables complex, multi-step tasks to be completed with a single prompt. Fraser indicated that the initial outcomes from this initiative have been promising, and the bank plans to broaden access in the coming months. She mentioned, “Finally, we have launched a firm-wide effort to systematically embed AI in our processes end-to-end.”
As part of its commitment to leveraging AI, the bank has introduced several tools aimed at enhancing the capabilities of its wealth management advisors. Citigroup hired an AI leader from Morgan Stanley last year, seeking to modernize its wealth technology. This modernization includes using AI to accelerate the client onboarding process and phase out outdated software, as explained by Tim Ryan, the head of technology.
In June 2025, Citigroup reaffirmed its dedication to AI by appointing new leadership to oversee its technology transformation. The move comes as institutions across the financial sector increasingly recognize the potential of AI to streamline processes and improve operational efficiency. By investing in AI capabilities, Citigroup aims to remain competitive in a rapidly evolving market where technological advancement is crucial for growth.
The strategic integration of AI within Citigroup not only enhances productivity but also positions the bank to better meet the demands of its clientele. As AI technologies continue to mature, the potential for innovative applications within the banking sector appears vast. Citigroup’s proactive approach may serve as a benchmark for how traditional financial institutions can effectively harness AI to drive value and operational efficiency in an increasingly digital landscape.
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