Ramco Systems, a global enterprise software company, has entered the Agentic AI product segment with the launch of Chia, a conversational AI agent platform aimed at transforming customer engagement for enterprises. This new platform is designed to automate complex customer support interactions, minimizing manual effort, reducing response times, and lowering operating costs, ultimately allowing businesses to provide enhanced customer experiences at scale.
Chia is integrated into Ramco’s AI-driven task automation suite, rTask, and delivers enterprise-grade conversational agents that go beyond simple query responses. The platform is built to reason, decide, and act, executing end-to-end workflows across various enterprise systems. This enables organizations to transition from traditional ‘human-in-the-loop’ support models toward a future where AI manages the majority of interactions, only involving human agents in exceptional cases. Chia’s capabilities include executing multiple backend actions to resolve customer inquiries, ensuring compliance with predefined goals and policies throughout the process.
Central to Chia’s functionality is a no-code AI Agent Foundry, empowering customer experience (CX) teams to design and deploy AI agents using plain English instructions, eliminating the need for lengthy engineering cycles. This feature is bolstered by Natural Language Workflow (NLW) capabilities, which allow non-technical teams to define AI logic—such as refund eligibility or policy enforcement—simply and intuitively. The system translates these rules into actionable AI behavior, minimizing inaccuracies often referred to as “hallucinations.” Organizations can expect to deploy their first AI agent within weeks, significantly speeding up the time-to-value.
Chia boasts several key features, including a Natural Language Workflow Builder for designing AI logics in accessible language, and multi-step workflow orchestration that manages multiple AI agents for complex tasks. It supports omni-channel conversational presence across email, chat, and messaging platforms, while providing real-time system integrations with enterprise systems like CRM, ERP, ITSM, and HRIS. Additionally, it offers enterprise knowledge search capabilities to deliver accurate answers from trusted sources and supports multi-lingual, multi-modal input handling.
The platform also incorporates robust security and privacy measures, ensuring sensitive data protection through role-based access, encryption, and audit logs. With features like explainability and workflow logs, organizations can gain visibility into AI actions, facilitating compliance reporting and root-cause analysis. Performance dashboards further enable the tracking of key metrics, such as customer satisfaction and resolution rates, while uncovering customer intents to improve outcomes continuously.
Chia is positioned to benefit several industries, including e-commerce, travel and hospitality, technology and SaaS, financial services, health and wellness, media and entertainment, and communications and telecom. For instance, in e-commerce, Chia can automate order processing, returns, and refunds to ensure timely resolutions, particularly during peak demand periods. In the travel sector, it streamlines bookings and guest support, while technology companies can leverage Chia to automate onboarding and support throughout the customer lifecycle.
Abinav Raja, Managing Director of Ramco Systems, emphasized the significance of Chia, stating, “Chia addresses a rapidly growing global market need for AI systems that are not just conversational, but truly agentic, capable of reasoning, acting, and delivering measurable outcomes.” He described Chia as a milestone in Ramco’s transformation journey and noted that it marks the beginning of a broader roadmap for future AI-native innovations across their portfolio. Raja expressed confidence in the potential of agentic intelligence to reshape enterprise software, making it adaptive and continuously evolving.
Sandesh Bilagi, President and COO of Ramco Systems, added that Chia meets contemporary customer expectations for accuracy and speed, stating, “Chia rises to this challenge by enabling enterprises to automate complex customer interactions with confidence and control.” He highlighted that the platform allows for the deployment of production-grade AI agents in weeks rather than months, facilitating modernization in customer support operations and enabling organizations to deliver quicker and more consistent experiences.
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